Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information we obtain automatically when you use our services.

Information You Provide

• Account registration details including name, email address, and contact information
• Course enrollment information and educational preferences
• Payment information processed securely through our payment providers
• Communications you send to us, including support requests and feedback
• Profile information and learning preferences you choose to share

Information We Collect Automatically

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent on our platform, and interaction patterns
• Cookies and similar technologies to enhance your experience
• Location data when you enable location services

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our educational services and communicate with you effectively.

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, processing payments, and providing customer support. These providers are contractually bound to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information when required by law, such as responding to subpoenas, court orders, or other legal processes, or when we believe disclosure is necessary to protect our rights or comply with regulatory requirements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and provide information about your options.

4. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls limiting who can view your information
• Secure data centers with physical and digital protection measures
• Regular staff training on data protection and security best practices
• Incident response procedures to address any security concerns promptly

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

5. Your Rights and Choices

You have several rights regarding your personal information, and we provide tools to help you exercise these rights.

Access and Correction

You can access and update your account information at any time through your user dashboard. If you need assistance or cannot access certain information, please contact our support team.

Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used format. We can provide this information within 30 days of your request.

Deletion

You can request deletion of your personal information, subject to certain legal and operational requirements. We will honor deletion requests unless we need to retain information for legal compliance or legitimate business purposes.

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

• Account information is retained while your account is active and for a reasonable period after closure
• Course progress and completion data is maintained to provide ongoing access to your achievements
• Payment information is retained according to financial record-keeping requirements
• Communications are kept for customer service purposes and legal compliance
• Usage data may be retained in aggregated, non-identifiable form for analytics purposes

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable legal requirements.

7. International Data Transfers

As a UK-based company, we primarily process data within the United Kingdom. However, some of our service providers may process data in other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK Information Commissioner's Office
• Standard contractual clauses approved by UK authorities
• Binding corporate rules for transfers within multinational organizations
• Certification schemes that demonstrate appropriate data protection measures

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform and provide personalized services.

Types of Cookies We Use

• Essential cookies necessary for basic platform functionality
• Performance cookies to analyze usage and improve our services
• Functionality cookies to remember your preferences and settings
• Targeting cookies to provide relevant content and advertisements

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

9. Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.

If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing prominent notice on our platform
• Updating the "Last Updated" date at the bottom of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information.